Last updated: October 5, 2026
Deposits
A deposit reserves your share and is credited toward your remaining balance. Once your order is scheduled with our processor or cut according to your cut sheet, QUASA may have already incurred costs on your behalf.
Cancellations, Refunds, and Credits
Because products are perishable and may be customized, cancellation, refund, or credit requests are handled based on your order's status, any processor commitments already made, and applicable law. Please contact us as soon as possible. We will review your request and let you know the outcome. Any more specific written terms shown at checkout or in your order confirmation will apply.
Returns
For food safety reasons, we generally cannot accept returns of meat or food products once they leave our or our processor's control. Contact us about any concern so we can review it.
Damaged, Incorrect, or Missing Items
If your order is damaged, incorrect, or missing items, contact us promptly (ideally within 24 hours of pickup or delivery) with your order number and photos if possible. We will review the issue and work with you on an appropriate resolution.
Billing or Payment Issues
If you believe a deposit or invoice amount is incorrect, contact us before disputing a charge with your bank so we can review it. Final balances are calculated as described in our Terms & Conditions.
Food Safety Concerns
Food safety concerns are different from billing issues. If you think a product may be unsafe, do not eat it, keep the packaging and label, and contact us right away. If anyone becomes ill, seek medical care. See our Food Safety & Legal Disclaimers.
Contact QUASA
Quasa Cattle Co., Birchwood, Tennessee
Phone: 423-228-0221
Email: QuasaCattleCo@gmail.com
Or use our contact page.
These policies are provided for general information, are subject to review by QUASA's legal counsel, and may be updated from time to time. The version posted here, together with any written terms shown at checkout or in your order confirmation, applies.